Victorian Energy Compare

Project overview

I am currently leading the comprehensive UI/UX redesign of the Victorian Energy Compare (VEC) website for the Department of Energy, Environment and Climate Action.

This multi-phase project focuses on enhancing user experience and accessibility to help Victorian consumers easily compare energy offers and make informed decisions. The redesign prioritises WCAG 2.2 Level AA compliance while modernising the visual design and improving usability across all user journeys.

In my first four months with VEC, I developed a style guide, journey maps, sitemap and comprehensive documentation for the wider UX, operations and development teams. I then successfully delivered a new colour palette, button design and icon styling updates to the live website. I collaborated closely with the development team to implement these changes and contributed to a comprehensive QA testing scheme.

Future phases of the website will include typography and imagery updates, content optimisation, and information architecture restructuring.

Tools

• Figma

• HTML and CSS

Key responsibilities

• Research & Analysis: Interpret 200+ page UX testing report, conduct competitive analysis, and research WCAG 2.2 and AusGov Style Manual standards to inform design strategy.

• User Experience Strategy: Map existing user journeys and provide information architecture recommendations to optimise consumer decision-making flow.

• Design System Development: Create comprehensive style guide, UI component library, and establish new visual identity.

• Quality Assurance: Maintain WCAG 2.2 Level AA compliance and conduct ongoing QA throughout phased delivery.

• Responsive Design: Deliver user-centred designs optimised across all devices and energy comparison journeys.